Privacy Policy

Information We Collect

We collect information that is necessary to administer dental records and to respond to the people who contact us. The categories of information we may collect include identity and contact details such as a name, a mailing address, an email address and a telephone number; appointment and scheduling details such as requested dates, preferred times and the reason a visit is sought; correspondence you send to us, including the content of an email or a message submitted through our website; and technical information such as the type of device you use, the browser you use and general information about how our website is accessed.

Where we administer records on behalf of a dental practice, we may handle clinical and administrative information that the practice maintains about its patients, including chart entries, odontogram notations, treatment plans and insurance correspondence. That handling is performed strictly at the direction of the treating practice and under the agreements that govern that relationship.

We do not ask for more information than we need. When a field is optional, we say so, and you are always free to decline to provide optional information, although doing so may limit our ability to answer a question or complete a task.

How We Collect Information

We collect information in several ordinary ways. You provide information directly when you complete a form on this website, send us an email, call our records desk or attend an appointment. We collect information automatically when your browser requests a page from our website, in the form of standard technical logs. We receive information from the dental practice we support when that practice asks us to administer a record. And we receive information from third parties such as insurance carriers when a claim or a benefit verification requires correspondence.

Each of these channels is documented in our internal procedures, and each is limited to the purpose for which the information was obtained. We do not combine information from unrelated sources for the purpose of building a profile of you, and we do not purchase personal information from data brokers.

Why We Use Information

We use information to provide the services described on our website, to schedule and confirm appointments, to maintain and update dental records accurately, to prepare and process insurance correspondence, to respond to records requests, to communicate with patients and with the practice we support, to keep our systems secure and functioning, and to comply with the legal and professional obligations that apply to a dental records office.

Where we use information for a reason beyond the ones listed here, we will tell you at the time we collect the information and, where the law requires it, we will ask for your consent before using it for that additional purpose.

Our Legal Bases For Processing

Where the law of the European Economic Area, the United Kingdom or another jurisdiction with a comparable framework applies, we rely on specific legal bases for the processing of personal information. We rely on the performance of a contract when processing is necessary to provide a service you have requested. We rely on compliance with a legal obligation when processing is required by law, such as the retention of clinical or tax records. We rely on our legitimate interests when processing is necessary to operate our office securely and efficiently, provided that those interests are not overridden by your rights. And we rely on your consent where we have asked for it, such as when you choose to submit a message through our website.

For the handling of protected health information, we rely on the specific permissions and requirements established by applicable health privacy law and by the agreements we hold with the dental practice we support.

Protected Health Information

Because we administer dental records, some of the information we handle may constitute protected health information under the Health Insurance Portability and Accountability Act and its implementing rules. We treat all such information as confidential. We use and disclose it only as permitted by law and only as necessary to perform the administration services for which we have been engaged, to carry out treatment, payment and health care operations at the direction of the treating practice, and to satisfy legal requirements.

We maintain administrative, technical and physical safeguards that are designed to protect the confidentiality, integrity and availability of protected health information. We train the people who handle it, we limit access to those with a legitimate need, and we review access records regularly. Where the law requires a notice of a privacy practice or a business associate agreement, we maintain those documents and honor the commitments they contain.

Cookies And Similar Technologies

Our website may use cookies and similar technologies to keep the site functioning correctly and to understand, in general terms, how visitors use it. A cookie is a small file that a website stores on your device and that allows the site to recognize your browser on a later visit. We use cookies that are necessary for the operation of the site, and we may use analytics cookies that help us understand which pages are useful and which are not.

You can control cookies through your browser settings. Most browsers allow you to refuse new cookies, to delete existing cookies and to be notified when a cookie is set. If you choose to refuse cookies, some parts of the website may not work as intended. We do not use cookies to build advertising profiles, and we do not sell cookie data.

How We Share Information

We do not sell personal information. We share information only in the limited circumstances described in this policy. We share information with the dental practice we support when that sharing is necessary to administer a record or to coordinate care. We share information with insurance carriers when a claim, a benefit verification or a records request requires it. We share information with service providers who perform functions on our behalf, such as information technology hosting and secure document management, and we require those providers to protect the information and to use it only for the purpose for which it was disclosed.

We may also disclose information when the law requires it, when a valid legal process compels it, when it is necessary to protect the safety of a person, or when it is necessary to defend our legal rights. When we are permitted to do so, we will make a reasonable effort to notify the person concerned.

Service Providers And Business Associates

We work with a small number of providers who help us operate. These include the companies that host our website, the companies that provide secure storage and backup for our records systems, and the professional advisors who assist us with legal and accounting matters. Each provider is selected with care, is bound by a written agreement that limits its use of the information, and is expected to maintain safeguards that are appropriate to the sensitivity of the information it handles.

Where a provider handles protected health information on our behalf, we enter into a business associate agreement and we confirm that the provider understands and accepts the obligations that agreement imposes. We review our provider relationships on a regular cycle and we end relationships that no longer meet our standard.

How We Protect Information

We protect information with a combination of administrative, technical and physical measures. Administrative measures include written policies, role based access limits, confidentiality commitments from every person who handles information and regular training on privacy and security. Technical measures include encryption of information in transit and at rest where appropriate, strong authentication, logging of access to records systems and monitoring for unusual activity. Physical measures include locked storage for paper charts, controlled access to our office and secure disposal of documents that are no longer needed.

No system can guarantee absolute security. If we become aware of an incident that compromises the security of information we hold, we will investigate promptly, take steps to contain and remediate the incident, and notify the affected people and the relevant authorities as the law requires.

How Long We Keep Information

We keep information only for as long as we need it for the purpose for which it was collected, and for as long as the law requires. Dental and clinical records are generally retained for the period required by applicable professional and health regulations, which may extend for several years after the last date of care. Administrative and financial records are retained for the period required by tax and business law. Website correspondence is retained for as long as it is useful to answer your question and to keep a record of our communications.

When a retention period ends, we dispose of the information securely. Paper is shredded or otherwise destroyed so that it cannot be reconstructed, and electronic records are deleted or anonymized in a manner that prevents re-identification. We do not keep information simply because storage is inexpensive.

Your Privacy Rights

Depending on where you live, you may have a number of rights regarding your information. You may have the right to know what information we hold about you and to receive a copy of it. You may have the right to ask us to correct information that is inaccurate or incomplete. You may have the right to ask us to delete information, subject to the retention obligations that apply to a dental records office. You may have the right to object to or restrict certain processing, and you may have the right to receive information you provided to us in a portable format.

To exercise a right, contact us using the details at the end of this policy. We will verify your identity before acting on a request, and we will respond within the time the applicable law allows. If we cannot fulfill a request, we will explain why and describe any further step you may take. You will not be discriminated against for exercising a privacy right.

Privacy For Children

Our website is intended for adults and for the parents and guardians who manage family dental care. We do not knowingly collect personal information from a child through the website without the involvement of a parent or guardian. Where a child is a patient of the practice we support, the child record is maintained through the parent or guardian and is handled under the same protections that apply to any other record.

If you believe that a child has provided personal information to us through the website without appropriate involvement of a parent or guardian, please contact us and we will take reasonable steps to remove the information from our systems.

Notice For California Residents

Residents of California may have additional rights under California privacy law. These rights include the right to know the categories and specific pieces of personal information we have collected, the right to know the categories of sources from which the information was collected, the right to know the business purpose for collecting the information, the right to know the categories of third parties with whom we share it, the right to request deletion of personal information, and the right to request correction of inaccurate personal information.

We do not sell personal information and we do not share it for cross context behavioral advertising. To exercise a California privacy right, contact us using the details at the end of this policy. We will verify your request and respond as the law requires.

Do Not Track Signals

Some browsers offer a do not track setting that asks websites not to follow a visitor across sites. Because there is no common industry standard for how to interpret such a signal, our website does not currently respond to it. We do not, however, track visitors across unrelated websites for advertising purposes, and we do not allow third parties to do so on our pages.

If a widely adopted standard for do not track signals emerges, we will review our practices and update this policy to describe how we respond.

Third Party Links And Resources

Our website may link to resources that we do not control, such as a professional association or a public health authority. When you follow such a link, you leave our website and the privacy policy of the destination site applies. We are not responsible for the content or the privacy practices of third party sites, and we encourage you to read the privacy policy of any site you visit.

A link from our website does not imply endorsement of the destination site or any product or service it offers. We provide links only where we believe they are useful, and we review them periodically.

Visitors From Outside The United States

Our office and our systems are located in the United States. If you access our website from outside the United States, you understand that your information may be transferred to, stored in and processed in the United States, where privacy law may differ from the law of your own country. By using our website, you consent to that transfer to the extent consent is required.

Where we receive personal information that is subject to the law of the European Economic Area or the United Kingdom, we take steps to ensure that the information receives an appropriate level of protection, including through the use of contractual commitments where those are required.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, in the services we provide or in the law. When we make a material change, we will revise the date at the top of this page and, where appropriate, provide a more prominent notice. We encourage you to review this page periodically so that you remain aware of how we protect information.

Your continued use of our website after an update takes effect indicates that you accept the revised policy to the extent such acceptance is permitted by law. If you do not agree with a revision, please stop using the website and contact us with any concern.

How To Contact Us

If you have a question about this Privacy Policy, if you wish to exercise a privacy right, or if you believe that your information has not been handled as described here, please contact us. You may write to BCV Peak Dental, LLC at 692 S 680 E, Payson - 84651-2961, United States (US). You may send an email to info@bcvpeakdental.buzz. You may call our records desk at +13077355914.

We take privacy concerns seriously and we will review every message we receive. Where a concern cannot be resolved directly, we will explain the further options that are available to you.